Refund Policy

Last Updated: June 14, 2026

This Refund Policy explains how refund requests are handled for purchases made from SolidStorm LLC.

Refund handling may vary depending on the product purchased and the payment method used at checkout.

Purchases Processed by Paddle

For purchases processed by Paddle, Paddle acts as the Merchant of Record and handles payment processing, billing, applicable taxes, invoices, and eligible refund requests for those transactions.

Refund requests for Paddle-processed purchases are handled in accordance with Paddle's refund policy, Paddle's buyer terms, and applicable consumer protection laws.

You can review Paddle's refund policy here:
https://www.paddle.com/legal/refund-policy

You can review Paddle's buyer terms here:
https://www.paddle.com/legal/buyer-terms

To request billing support, cancel a subscription, or request a refund for a Paddle-processed purchase, please use the order support, billing support, or subscription management link provided in your Paddle receipt or transaction email.

Purchases Processed by Other Payment Methods

For purchases not processed by Paddle, the applicable refund terms may depend on the specific product, service, subscription plan, checkout page, invoice, agreement, or payment provider used at the time of purchase.

Any product-specific or payment-method-specific refund terms will be shown at checkout, in the applicable product terms, in the relevant invoice, or in the applicable written agreement.

Subscription Cancellations

You may cancel a subscription to prevent future renewal charges.

Canceling a subscription stops future billing but does not automatically refund previous payments. Access may continue until the end of the current paid billing period unless otherwise stated at checkout, required by applicable law, or handled differently by the relevant payment provider.

Contact

For billing or refund questions, contact:

If your purchase was processed by Paddle, we may direct you to Paddle's buyer support process so the request can be handled through the correct Merchant of Record channel.